This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status.
You can download 15 days free trial version: http://www.zldnn.com/Download/tabid/233/Default.aspx.
From version 5.6, it's built with DotNetNuke 5.2. It can work with DotNetNuke 5.2+ including DotNetNuke 6.x. If you want the version for DNN 4, please go to support page of www.zldnn.com to create a help ticket.
You can download free 15 days trial version from: http://www.zldnn.com/Download.aspx
New in 5.8 version:
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Using DotNetNuke 6 CSS classes.
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Improvement of Date selector
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Supports mobile solution provided by ZLDNN Mobile Settings Management.
New in 5.6 version:
From version 5.6, it uses C# as program language.
Admin can define user profile page. Moderators can view user profile when editing ticket.
Allow user to make comment and rating of a ticket.
Allow moderators to set featured tickets. Featrued tikcet will be shown on top of ticket list.
Improvement of my knowledge base.
New in 5.5version:
Now it can work with DotNetNuke 6.
Allow using HTML Editor.
Allow user to edit ticket when there is no reply.
New in 5.2 version:
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Improvement of my Knowledge Base
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Improvement of template
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Improvement of attachment
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New tokens for administrator
From 5.0: working with my Knowledge Base
There is a new module my Knowledge Base including in this product. It is a simple CMS module that allows you to manage knowledge base items. It also provides an interface that can help to build providers for other CMS modules. In current version it includes two providers: for DNNArticle and for DNN Core FAQ module.
New Features:
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You can use instances of DNNArticle, Core FAQ or my Knowledge Base to store knowledge.
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You can assign knowledge items with a help ticket.
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You can add a help ticket into knowledage base module.
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Users can search knowledge base when editing ticket.
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Including source code of DNNArticle providers and FAQ providers.
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You can build providers for other CMS modules.
Features of my Help Desk:
Easy usage
It’s very easy to submit support request.
Category
All contents are organized by category.
It supports sub categories. You can create sub categories as many as you want.
You can assign a user who can deal with tickets for each category.
Role based submission
Administrators can decide roles who can create tickets.
Administrators can decide roles who can deal with tickets.
Administrators can assign a user for each category to deal with tickets.
Email notification
Email notification can be enabled/disabled.
Administrators can set email address that can receive notification email.
Email subject and body template can be defined.
Attached file
User can attach files with a ticket.
Template
You can define display template for the module.
Pagnation
You can set page size.
License
|
1 Portal License |
Standard Edition |
Professional Edition |
Enterprise Edition |
| Private Assembly |
Yes |
Yes |
Yes |
Yes |
| C# Source |
No |
No |
No |
Yes |
| Installation License |
1 production DNN Protal
1 test Portal |
1 production DNN installation
1 test installation |
Multiple portals installation within your enterprise portals |
Unlimited |
| Redistribution |
Not permitted |
Not permitted |
Not permitted |
Not permitted |