Welcome to the Q&A section.
This feature is designed for users to exchange questions and answers related to operations on the DotNetNuke Store. If you have questions about how something works on the Store, or can assist someone else with an answer, please join the discussion.
If your question is about an order you have placed, or is in regards to a product listed on the Store, please use the Help Desk for assistance.
I have the same problem and I have escalated. The product has disappeared from sale and no answer to may help ticket in three weeks.
You suggest sending an email. What is the email address?
The email address monitored by the Store staff is: firstname.lastname@example.org - Q&A Store Answerer 8/3/2012
If you have placed a help ticket which is going unanswered, first consider escalating the ticket. There is a chance that the recipient has missed your initial ticket; escalating or providing a “bump” may get the recipient’s attention.
Also consider alerting the Store staff if you feel that an unacceptable period of time has passed between your initial ticket entry and the last response. Send a message to our email address – we will be happy to assist you wherever we can.
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