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DotNetNuke The Store Q&A

What is the value of the DNN Store Revisited

NOTE:  For some reason I was not permitted to add to the original post so I have started a new question.  If you are following, please read the original post first.


The response to my original post is what I expected although my preference is that DNN take some responsibility is these situations.  

In the DNN Store FAQ section you have a question "Why buy from the DNN Store?".  Part of the answer was "We also facilitate customer service between the buyer and the vendor on any questions that may arise."  In other words, what we are buying is DNN's facilitation; it is part of the product.  It did not have a 30 day limit on the facilitation.

In this case DNN de-listed the product without notification to purchasers, effectively ending support and your facilitation thereof.  In this case DNN did that within thirty days of my purchase and had there been notification I would have asked for a refund because I know the author does not maintain his own support site.

If you use DNN for any length of time you will purchase modules & skins that just don't do the job and you forget about it.; that's life.  However,there are times when a refund is the right thing.  This is one of those times.  DNN represents themselves as facilitating an ongoing relationship with the author and in doing that they have a responsibility to do what they say.  The second paragraph in their response to my original post contradicts FAQ representations.  The fine print wins.

asked 8/3/2012
Jim S5
Jim Stone
edited 8/3/2012
Jim S5
Jim Stone
  • Like the Community Exchange section on the dotnetnuke.com site, the Q&A area on the Store makes use of the Q&A module. The ability to comment on posts is based on privileges (granted by reputation points acquired). To learn more, we recommend visiting the following page in the DNN Wiki:

    http://www.dotnetnuke.com/Resources/Wiki/Page/Community-Exchange.aspx - Q&A Store Answerer 8/3/2012

1 Answer

The passage in the FAQ section refers to the availability of communication services offered on the Store ("Website").

The Store facilitates customer service between buyers and vendors by offering the use of a variety of communication services.  These services, which include the Help Desk, allow new and existing customers to interact with vendors.

Store staff also respond to Help Tickets and emails issued directly to them.  Inquiries regarding site functions (payment, ordering, etc) are handled directly.  Questions regarding support issues on purchased products or pre-sales inquiries are directed to the appropriate vendor.
answered 8/3/2012 Q&A Store A 1058
Q&A Store Answerer

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