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This feature is designed for users to exchange questions and answers related to operations on the DotNetNuke Store. If you have questions about how something works on the Store, or can assist someone else with an answer, please join the discussion.
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DNN is the second CMS I have used. One of the great attractions was Snowcovered, a single source for add-on products and support. I looked at Snowcovered as an honest broker between myself and the software authors. Over the past three years Snowcovered has done a great job.
In my mind, when I bought software from/through Snowcovered, now DNN Store, part of of what I was buying was the support system. Through the store we are provided access to authors and assistance in resolving issues. That is part of what we are paying for; it was part of the whole-product that we all purchase.
Now I learn that within 30 days of my purchasing some software it was "de-listed", can no longer be purchased and support is no longer available. I know that because I have been trying to get support for three weeks. No notification was provided about the de-listing and I did not have the opportunity to ask for a refund. Even with a working version of the software I still did not have what I paid for because there was no ongoing mechanism for support.
There are probably t&c's that absolve DNN Store of responsibility and I understand that they need to limit their liability. I have always measured a business not by what they do when you buy a product, but how they respond when there is a problem. Now I know and must ask the question: what is the value of the DNN Store?
The primary function of the DotNetNuke Store is to connect vendors with customers. Vendors are ultimately responsible for supporting for the products they post on the site.
The Terms of service (http://store.dotnetnuke.com/terms) details the role of the Store: "The Website provides functionality which allows Users who are developers (“Developers”) to upload content, software and/or other digital products (collectively, “Developer Products”) to the Website and sell such Developer Products to other Users (“Buyers”) via download from the Website. The Website provides a platform for the Developers and Buyers to negotiate and complete transactions. The Website is not involved in the actual transaction between Developers and Buyers and is not the agent of and has no authority for either for any purpose. Developers provide Developer Products directly to Buyers."
It is requested that customers who experience delays with support, and who wish to request refunds, do so within 30 days of the original purchase. If no response is sent by the vendor, please be certain to follow up directly with the Store support staff by help ticket or email.
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