I came to snowcovered looking for a tool to replace my paid email list services. Axon seemed to be what I was looking for, but upon discussions with the developer, it was not the case. But since Axon had 90% of the other features I was looking for, I asked the developer if the feature I was requesting could be in a future release. He replied that it could be, and worked with me to develop the feature. I tested and provided feedback, and he fixed issues. Support is prompt and courteous. I would give Axon 10 stars just for the amount of information and help received before the sale. We are now using the other features to send our newsletter and event announcements. We can see who is reading our emails and finally kissed our paid list services goodbye! What a great tool!
Awesome module - superior to the competition. Was easy to use, I knew what the module was going to do, and it even provided a way to download the user file that it created - makes more sense than making me download via FTP. Suport was very good - provided an earlier version to work with my 3.1.1 DNN portal.
I'm giving this module a low score for 3 reasons:
The user interface is not intuitive - I could not figure out how to perform tasks that were claimed possible, and the error log results were hard to intrepret. I was hesitent to actually run it, because I didn't know what it was going to do.
The documentation is poor - it tries to cover every version the developer has put out.
Support is very poor - the developer took days to reply to my support issues, and when a reply was received, the answers were short and not detailed, and not all questions were answered - I felt like I was bothering him. I can't say if this module really works - I bought another product in frustration, received the expected level of support, and had my users imported in a few hours. I would persue a refund, but it is not worth my time.
This is a nice looking module, but it falls short in one important area - you can only upload one picture at a time. I tried the online demo, and e-mailed the developer 3 times over 2 weeks with questions about this with no response. Otherwise, it suited my needs exactly. Perhaps if the developer would have answered my questions and providid a work-around that I may have missed, I would have bought the module.